| LogID | Level | Message | Cause | Remedy | Impact |
|---|---|---|---|---|---|
| 5001 | Fatal | Unable to connect to Operational Database | Database down | Check Database status | Service not operational |
| 5002 | Info | Service started | Service starting |
N/A
|
Chassis services becoming available |
| 5003 | Error | I2C timeout, please power-cycle chassis, waited for: %v | Service starting | Restart the chassis | Chassis service unavailable until service restart |
| 5004 | Fatal | Unable to connect to gRPC server, Error: %v | gRPC server not found, connection not established | Service restarts automatically | Chassis service unavailable until service restart |
| 5005 | Error | gRPC failed with error: %v | gRPC message failed, service may be down | Service restarts automatically | Chassis service unavailable until service restart |
| 5006 | Fatal | Failed to initialize microservice | Component needed to start the chassis service is unavailable | Service restarts automatically | Chassis service unavailable until service restart |
| 5007 | Error | Error getting system uptime %d | Unknown | Retry later; if the problem persists, contact support | System uptime cannot be determined |
| 5008 | Error | Error processing event [%s], error [%d] | Received unknown event | Report issue to Extreme Networks support | Chassis Manager may not be fully functional |
| 5009 | Error | Received empty request | Received request with no content | Report issue to Extreme Networks support | None |
| 5010 | Error | Error unmarshalling received request %v | Received incompatible message | Report issue to Extreme Networks support | Some Chassis Manager functionality may not be available |
| 5011 | Error | Unknown message type %v | Chassis Manager incompatible with this message type | Report issue to Extreme Networks support | Some Chassis Manager functionality may not be available |
| 5012 | Error | Failed to Unmarshal message as JSON, error = %v | Chassis Manager incompatible with this message type | Report issue to Extreme Networks support | Some Chassis Manager functionality may not be available |
| 5013 | Warning | ActivateResponse returned Failure. Time: %v | Timeout during communication | Retry the command | Chassis Activate command failed |
| 5014 | Error | Failed converting value %v to scalar, continuing with next update | Incorrect value received in message | Retry the command or configuration; contact support if persistent | Command or config failed to apply and was ignored |
| 5015 | Info | Shutdown processing: %s | Chassis Service going down | Chassis rebooting, shutting down, or service is upgrading | Chassis service unavailable until service restart |
| 5016 | Info | System initialization in complete. All services are UP | System Initialization complete | N/A | System is up and running |
| 5017 | Error | Firmware update to %s failed. Rolling back to previous firmware | New firmware failed to instantiate | Contact Extreme Networks support | Firmware update failed |
| 5018 | Error | Sofware Rollback failed. msg: %s, err: %v | Firmware rollback failed | Contact Extreme Networks support | Rollback due to failed firmware update failed |
| 5019 | Error | System initialization failed. Firmware %s, last reboot reason %v | TBD | Contact Extreme Networks support | System Initialization Failed |
| 5020 | Error | Services %s are not up after %v | System Initialization failed | Contact Extreme Networks support | System Initialization failed |
| 5021 | Info | Firmware change successful. Current Firmware version is %s | Firmware change successful | N/A | Firmware changed |
| 5022 | Error | Sensor %s Current Value %d Crossed Warning Threshold %d | Thermal monitoring | N/A | Fan speed might Increase |
| 5023 | Error | Sensor %s Current Value %d Crossed Warning Threshold %d | Thermal monitoring | N/A | Fan speed might Increase |
| 5024 | Error | File %s Read Error %v | OS file operation read error | N/A | Value is NULL |
| 5100 | Fatal | Unable to Detect the Programming Device, Error: %v | Device in unhealthy state | Power down the system | Slots and chassis service unavailable until device detected |
| 5201 | Info | Slot %v Inserted | Bootup or insert linecard | N/A | Slot becomes available |
| 5202 | Info | Slot %v Extracted | Extract linecard | N/A | Slot becomes unavailable |
| 5203 | Info | Slot %v Powered Down | Linecard powered down | Check ConfigDB for SlotOff | Slot Ports/Interface services are unavailable |
| 5204 | Info | Slot %v Powered UP | Linecard powered up after removal or using config | N/A | Slot Ports/Interface services unavailable |
| 5205 | Error | Slot %v Failed | Linecard entered faulty state | Troubleshoot LC using power down/power on; replace if needed | Slot Ports/Interface services rendered DOWN |